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Sales Operations Specialist

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Last Updated Date: Jun 4, 2021

Location: West Fargo, ND, US, 58078

Company: Doosan Corp

Job Information

The Sales Operations Specialist is responsible for the evaluation and management of sales processes, programs, and systems to minimize costs and improve customer satisfaction. This role will work closely with members of our Sales and IT teams to manage and streamline systems and tools, refine policies and best practices, and collaborate on enhancements to existing processes. This position is also responsible for sales activity reports and analytics, sales productivity, field support for execution of complex deals, CRM (sales process) maintenance and other sales support functions.

Role & Responsibility

Sales Process Development

  • Provide regular sales policy and process guidance and training to Sales team.
  • Proactively identify and recommend ways to improve Inside Sales/Sales processes with the goal of improving decision quality, reducing sales cycle time, improving scalability, and improving Account Manager efficiency.
  • Manage Salesforce sales process and maintenance.  
  • Lead or support implementation of Oracle, OSS, Bobquote/CPQ, Salesforce (sales process) and other company initiatives as required.
  • Complete ad-hoc projects as they transpire.

Sales Support & Administration

  • Support the end-of-month, end-of-quarter sales effort by assisting in driving all sales orders and approvals through internal processing.
  • Manage transfer process, implementation and tracking.
  • Manage commissions process and implementation.
  • Manage other key sales support processes as identified for Inside Sales team.
  • Participate in trade shows on as needed basis.
  • Manage and improve invoicing processes.
  • Direct data order entry of top tier customers’ purchase orders.
  • Assist with quotes and orders for complex deals.

Customer Success Management

  • Participate in, and have a hands-on approach to, complex situations or escalations and work with cross-functional stakeholders to resolve and document.
  • Provide customer or dealer support to include: order tracking, change order requests, customer price quotations, credit and re-bill of dealer machines to customers, notification of order correspondence, payment of  commissions, customer delivery tracking for all factory orders, payment of servicing fee for all delivered factory orders, researching and application of credits and debits.

Planning & Analytics

  • Perform ad-hoc requests, create Inside Sales team reports and dashboards in Salesforce or Oracle (OBIEE).
  • Act as information owner for Inside Sales-related data sets. Responsible for data maintenance and accuracy. Troubleshoot issues and see through to resolution.

Job Requirement

  • Education Required: Bachelor’s Degree in Business Administration, Business Management, or related major.
  • Experience Required: 2>5 years.  
  • Knowledge of construction equipment and industry is a plus.
  • Dedication to excellent customer service.
  • Experience working in a team environment, building positive business relationships and working collaboratively across organizational boundaries.
  • Ability to manage multiple priorities and provide quick turnaround response to customers.
  • Strong time management, project planning and project management skills in order to meet deadlines.
  • Demonstrated ability to challenge and improve upon existing processes.
  • Takes initiative and brings impeccable follow-up skills.
  • Self-motivated, detail oriented, well organized.
  • Effective communication and presentation skills.
  • Proficient in Microsoft Office Suite and Microsoft Excel with success in maintaining and organizing data.
  • Travel Required: <10%.


Doosan Bobcat North America will not sponsor applicants for work visas, nor provide any OPT, CPT or other immigration support, for this position.  

Doosan Bobcat, a leading global manufacturer of construction, agriculture and landscaping equipment, attachments and services, is committed to empowering people to accomplish more.

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is home to world-renowned brands. This includes: Bobcat® compact equipment; Doosan Portable Power products; BOB-CAT Mowers; Ryan and Steiner grounds care equipment; and Geith attachments.

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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Nearest Major Market: Fargo