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Product Training Specialist

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Last Updated Date: May 14, 2022

Location: West Fargo, ND, US, 58078

Company: Doosan Corp

Job Information

The Product Training Specialist reports to the Product Training Manager and is responsible for using market knowledge and product knowledge along with other relevant sources to develop and perform focused training programs used to educate and inform Bobcat dealers, primarily dealer sales specialists. This position will develop the product information, training content, and other tools through collaboration with internal and external resources. A key responsibility for the product training specialist will be to conduct trainings as it relates to their specific product group to large and small groups, in formal and informal work environments, both in-person and online. This position has an overall responsibility for product knowledge spanning multiple channels and departments. This position may be located in West Fargo, ND, Aurora, CO, or Minneapolis, MN with the possible option for hybrid/remote location based on qualifications and experience.

Role & Responsibility

Training Content Delivery
•    Conduct field trainings such as Bootcamps, regional product meetings (RPMS), dealer call ins, targeted Field trainings and other training events. 
•    Effectively and expertly deliver content to large and small audiences in formal and informal settings.
•    Able to answer Bobcat and competitive product and application questions on-the-spot during dealer and customer visits, trade shows and events.
Training Content Development
•    Implement delivery method of training content through the proper internal and external channels.
•    Implement content development that increases sales specialist product knowledge in alignment with company goals.
•    Implement projects and hold agencies accountable to deliver defined training content.
Cross-Department Collaboration 
•    Coordinate interactions with other departments including new product development, product management, marketing, and field sales/service staff to acquire information and validate content.
Dealer & Customer Interactions
•    Provide timely and accurate answers to product questions and needs. 
•    Professionally represent Bobcat at product demonstrations, dealer open houses, field trainings, trade shows and fairs, and other events.
Competitive Knowledge
•    Industry expertise on competitive products. 
•    Arm sales specialists with critical training on Bobcat advantages.
 

Job Requirement

  • Bachelor’s Degree in Business Administration, Marketing, Learning & Development, or related field.  Significant experience may be considered in lieu of a related degree.
  • Experience required: >2 years in a training-related role.
  • A background/aptitude in agricultural, construction or industrial motorized, mobile equipment.
  • Persuasive selling skills.
  • Proficient in data mining, research and analysis.
  • Ability to facilitate engaging and experiential learning to develop industry leading online and in-person training content.
  • Persuasive selling skills.
  • Command respect of sales specialists through verbal and written skills.
  • Influence the impact of subject matter to large and diverse audiences.
  • Travel required: 40 - 60%.
  • Possession of a valid driver’s license and a CDL (Class A) is required or ability to obtain CDL in first 3 months of employment. 

#GD

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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Nearest Major Market: Fargo