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Warranty Manager

Last Updated Date:  Jun 22, 2022
Location: 

West Fargo | Bismarck | Gwinne, ND, US, 58078

Company:  Bobcat

Job Information

Maintenance and growth of Bobcat and Doosan's position of leadership in the world-wide equipment market through the insurance of our product reliability, quality, safety and distribution capability. This is accomplished through identifying problem trends, solutions and communication of information and ideas to Manufacturing, Engineering, Marketing, Marketing Services to and from the Bobcat & Doosan distribution channel.  This is accomplished through management of dealer warranty and supplier recovery processes.

Role & Responsibility

People Development

  • Development of the staff through coaching, training and mentoring, and making sure that team members have the tools required to perform effectively and efficiently.
  • Manage staffing and resource requirements for the operation of the Warranty department, to increase efficiency of dealer warranty and supplier recovery processing.
  • Develop and manage the operating budget for the department.  

Warranty and Recovery Strategy

  • Manage the strategy and processes to properly reimburse dealer warranty claims with a fair settlement, ensuring that proper labor rates and hours are applied and that claims are coded properly for Supplier recovery and reporting purposes.
  • Collaborate with Digital Product Owner Team in prioritizing and implementing key improvements to the warranty management system to deliver key customer improvements, improve the team’s efficiencies and achieve key business goals.
  • Communicate cross functionally developing relationships with Engineering, Sourcing, Finance and Legal for the warranty team to leverage in executing daily, monthly and quarterly tasks.
  • Develop and deliver Executive level Warranty and Recovery reports to bring call to action with Product Engineering, Manufacturing Engineering, and Sourcing teams.
  • Assist the Sourcing Team in negotiation of the Warranty Agreement and Field Modification Settlement terms with Suppliers to ensure the company and customers are protected in defective product.
  • Analyze current Warranty and Recovery Reports to set the overall strategy for the company regarding warranty and recovery.
  • Recover Company's expenses for warranty failures that occurred because of a defect of a component that was purchased from an outside source.
  • Ensure that team is properly archiving all warranty and delivery related documents for the periods of time listed in the corporate record retention policy guidelines.
  • Develop and execute the criteria and strategy for the dealer audit process.

Job Requirement

  • Education Required: Bachelors degree in Engineering, Business Administration, or related field
  • Experience Required: 10>15 years
  • Travel Required: 10-20%
  • LSS Black Belt preferred
  • Prior demonstrated quality improvement management.
  • Strong demonstrated influencing skills.
  • Strong process orientation to develop solutions to complex problems.
  • Ability to motivate and leverage staff for changing business strategies/priorities.
  • Strong communication and interpersonal skills.
  • MS Office Competency

Others

Along with Bobcat Dealers, this individual is a link to major national accounts product support entities.  They come to equitable agreements and they have developed an honest and open business relationship with dealers and national accounts.

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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Nearest Major Market: Fargo

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