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Warranty Business Development Specialist

Last Updated Date:  Sep 22, 2022
Location: 

West Fargo | Bismarck | Gwinne, ND, US, 58078 | 58

Company:  Bobcat

Job Information

As a Warranty Business Development Specialist, you will be responsible for evaluating the Warranty and Recovery business operations to understand gaps and opportunities. You will build internal networks globally to develop effective processes and realize our efficiencies within Bobcat Company.

Role & Responsibility

  • Lead problem solving activities to improve policy and/or process to increase internal operating efficiencies, improve validity and recovery of claim expense or increase ease of dealer claim input and/or quality of information.
  • Communicate directly with Information Technology Team through oral and written presentation to assist in implementing system changes or new requirements to enable business growth.
  • Develop, execute, and sustain a Warranty and Recovery Claim Audit process to determine opportunities within current claim processing.
  • Collaborate with other operational departments to create and maintain essential warranty and recovery reporting as required by the business to accomplish clear transparency of warranty and recovery costs and opportunities. 
  • Communicate and assist Bobcat Warranty and Field Teams and Bobcat Dealer Network with warranty policy and audit questions.
  • Communication of report data to stakeholders (internal and external). 
  • Assist in the development of training documents by collaborating with Warranty Team on policy and procedure changes.
  • Review dealer submitted warranty claims for adherence to policy and fair reimbursement (as needed).

Job Requirement

  • Education: Bachelor’s degree in Engineering, Business Administration, or related technical field 
  • Experience: 5>7 years
  • Travel: 10-15%
  • Fluency in MS Office Suite (strong proficiency with Excel and/or PowerBI required).
  • Comprehensive knowledge of Warranty Processing or Systems is recommended.
  • Effective verbal & written communication skills.
  • Excellent organizational, prioritization and planning skills.
  • Lean Six Sigma Greenbelt Certification Preferred.

Others

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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