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Telematics Analyst

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Last Updated Date: Sep 5, 2021

Location: Suwanee, GA, US

Company: Doosan Corp

Job Information

The Telematics Analyst is responsible for assisting with the continuous growth of Doosan’s telematics solution in North America. This position monitors all of Doosan machines in North America through Doosan Telematics System (DoosanCONNECT) to support Doosan dealers and customers more effectively 

1)    Monitor real-time machine data/status to identify parts or service related key information
2)    Analyze machine-related data and create a customized usage report 
3)    Share key machine information/report with dealers and customers to do maintenance more effectively. 

Role & Responsibility

Active Customer Machine Monitoring
•    Monitor customer/dealer rental fleets
•    Actively send alerts and follow-ups to dealers regarding past due service intervals and outstanding high priority faults
•    Improve the monitoring process operation by upgrading the DoosanCONNECT solution

TMS Reporting/ Creation 
•    Create the machine usage report including fuel efficiency, machine utilization, maintenance/service history, etc. 
•    Create new reports or services for dealers/customers based on need

TMS Data Analysis
•    Identify business opportunities from DoosanCONNECT 
•    Implement data analysis to deliver key business implications
•    Manage dealer’s TMS KPI 

Job Requirement

•    Customer-oriented mindset for the prompt response 
•    Applicable product service/troubleshooting knowledge.
•    Effective influencing skills. 
•    Strong process orientation to develop solutions to complex problems.
•    Effective communication and interpersonal skills, including the ability to work in a team environment 
•    Microsoft Office Suite competency.
•    Power BI knowledge preferred 
•    Education:  Bachelors Degree (Any major is eligible to apply). Data analysis related degree preferred
•    Experience:  0-3 years of experience
•    Travel:  <10%

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta