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Customer Service Representative-Heavy Equipment

Last Updated Date: Mar 2, 2019

Location: Suwanee, GA, US, 30024

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Job Information

The Heavy Equipment Customer Service Representative (CSR) is responsible for responding to daily emails and answering dealer questions over the phone. The CSR must be able to provide quotes to dealers on Doosan Heavy Equipment products and advise on the availability.. The CSR is responsible to expedite and follow up on availability and shipment of machines and new product orders; and is required to investigate and answer dealer needs using excellent customer service skills. They must be able to work with District Sales & Service Managers to manage dealer/customer relationships, in order to help develop and grow the business by resolving dealer inquiries.

Role & Responsibility

  • Expedite and follow-up on availability and shipment of orders to satisfy needs of the dealers.
  • Maintain professional written and verbal communications while helping support a region of dealers.
  • Process, schedule, and edit orders to ensure prompt and accurate delivery of dealers' needs.
  • Investigate sources and research technical information to determine action necessary to meet order needs for dealers.
  • Understand engineering prints to verify product accuracy.
  • Maintain a positive relationship with the dealer channel.
  • Authorize returns and invoice adjustments for credit.
  • Communicate daily with other departments within the Company (Materials Department, Engineering Department, Tech Service Department, and field staff), to support the dealer channel.

Job Requirement

  • Experience in a customer service environment
  • Excellent communication skills required
  • Proper telephone etiquette is required.
  • MS Office Suite proficiency. Above average computer skill set is preferred.
  • Effective time management, priority focus and ability to multi-task. 
  • Education:  Bachelor's Degree preferred
  • Experience:  5 - 7 years of customer service experience preferred. 
  • Travel: < 10%


Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 678-714-6905.  The Company’s Georgia hiring location is Suwanee.

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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