Technical Services Representative

Job Information

Join Our Team of Groundbreakers & Be Part of Creating the Future

At Bobcat, we're not just a company; we're a force for innovation, and our diverse team of groundbreakers is at the heart of our success. With a legacy of excellence and a commitment to empowering people to accomplish more, we're seeking passionate individuals who want to be part of our mission. 

Our company culture thrives on collaboration and creativity. We're a tight-knit, collaborative team that believes in turning dreams into reality. We've built a workplace that fosters personal and professional growth and offers competitive benefits to support your life outside of your career. If you’re looking for an opportunity to make an impact at the forefront of the industry, we have a place for you! 

As a Technical Services Representative, you will provide technical field support for service providers and end-user/customers on Doosan equipment both domestically and internationally. You will ensure that field issues are identified and resolved quickly to eliminate customer equipment downtime and ensure customer satisfaction and loyalty is retained.

Role & Responsibility

Customer Support

• Provide the Doosan distributor network with industry leading technical support for all current and legacy products
• Be the first point of contact for distributors and customer’s technical requests
• Accurately and quickly understand the problem and provide through diagnosis and repair information to the customer
• Document reported problems and disseminate that information to appropriate departments
• Utilize resources within Doosan to help prevent additional failures and improve products, processes and service literature
• Create technical service bulletins as necessary
• Develop written and web-based solutions to help distributors and customers have access to accurate maintenance and repair information
• Make distributor or customer visits related to the operation, repair and safety of our products
• Review warranty claims and assist in analyzing returned parts and making settlement decisions
• Actively participate in New Product development to ensure service and safety requirements are met and to prepare the department for supporting new models

Job Requirement

• Must be able to quickly and accurately understand technical issues as identified by distributors and customers
• Must have a demonstrated ability to document field complaints and apply appropriate solutions
• Requires high level knowledge of electronic engines, micro-processor and analog machine control systems and AC and DC electrical systems
• Requires high skill level in reading and interpreting blueprints and electrical schematics
• Background in power generation and/or compressed air is preferred
• Good interpersonal communication skills
• Ability to effectively utilize personal computer including Windows applications (MSWord, PowerPoint, Excel, Access, Email, etc.)
• Must have skill related to documenting service solutions using both conventional and web-based writing and illustration
• Ability to multitask and function in an interrupt-driven environment
• Bias for action
• Education Required: Bachelor’s Degree
• Experience Required: 5>7 years
• Travel Required: 10-24%