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Field Service Trainer & Tech Support

Last Updated Date:  Jun 16, 2022
Location: 

Statesville, NC, US, 28625

Company:  Portable Power

Job Information

This role will provide technical support, provide field and factory training, and develop all forms of training for Doosan generator products. This position will ensure that distributors are supported with tools and training to address and provide solutions for technical issues related to generators.

Role & Responsibility

Customer Support

  • Assist dealers in troubleshooting and resolving Doosan equipment problems.
  • Assist in field problem identification and resolution.
  • Use field feedback to feed the Early Detection
  • System (EDW) and then follow issue through to resolution by working with engineering sourcing and operations to develop a problem solution. Then implement solution to the field.

Product Development

  • Assist with development of new products to ensure potential issues are identified and resolved early in design.
  • Initiate and develop unit modifications when involved in reliability issues and lead to product redesign through engineering.

Customer Training

  • Train distributors in troubleshooting, safety and maintenance of Doosan generators.
  • Train distributors on Paralleling of Generators.
  • Develop training curriculum for new generators developed by Doosan. Work with the engine manufacturers and other sourced product manufacturers to develop those portions of the training material.

Job Requirement

  • Strong working knowledge of Generator systems including switchgear and accessories.
  • Experience in Generator Paralleling applications strongly preferred
  • Strong working knowledge of software and electronic control systems
  • Must be able to read and interpret electrical schematics and understand diesel engine operating principles and characteristics.
  • Strong engine background
  • Training Experience
  • Good interpersonal communication skills.
  • Good interpersonal communication skills.
  • Ability to effectively utilize personal computer including Windows applications (MSWord, PowerPoint, Excel,
  • Access, Email, etc…).
  • Ability to multitasking and function in an interrupt-driven environment
  • Education: Any - Bachelors Degree
  • Experience: 5>7 years experience
  • 5-10 years of technical support and/or training on Generator/Compressor Products.
  • Technical competency in servicing and applying generators
  • Valid driver’s license with clean Department of Motor Vehicle driving record.

Others

This role will require travel approximately 30% of the time.  This must be located in Statesville, NC.

 

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do. 

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263

 

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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Nearest Major Market: Hickory

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