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Customer Service Representative

Last Updated Date: Jan 5, 2019

Location: Statesville, NC, US, 28625

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Location : Statesville 

Build Your Future with Bobcat and Doosan! We want people with...BIG goals, BOLD dreams and an INNOVATIVE spirit!

Job Information

The Technical Service Customer Service Representative (CSR) is responsible for responding to daily emails and answering dealer questions over the phone. The CSR is responsible to expedite and follow up on availability and shipment of parts and is required to investigate and answer dealer needs using excellent customer service skills. They must be able to work with District Sales and Service Managers to manage dealer/customer relationships, in order to help develop and grow the parts business by resolving dealer inquiries.

Role & Responsibility

  • Expedite and follow-up on availability and shipment of orders to satisfy needs of the dealers.
  • Maintain professional written and oral communications while helping support a region of dealers.
  • Process, schedule, and edit orders to ensure prompt and accurate delivery of dealer's needs.
  • Investigate sources and research technical information to determine action necessary to meet parts needs. Learn engineering prints to verify product accuracy from the supplier or at the dealership.
  • Maintain a positive relationship with the dealer channel.
  • Authorize returns and invoice adjustments for credit.
  • Communicate daily with other departments within the Company (Materials Department, Engineering Department, Purchasing Department, Tech Service Department, field staff, parts warehouse), to support the dealer channel.

Job Requirement

  • Excellent communication skills required
  • Proper telephone etiquette is required. 
  • Experience in the Customer Service environment or parts related/technical service field.
  • Above average computer skill set is preferred.
  • Multi-tasking oriented person.
  • Any - Bachelor’s Degree preferred, allow equivalent
  • 5-7 years of customer service experience preferred
  • Travel < 10%

 

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

We recently learned that unauthorized individuals and/or groups are communicating false offers of employment with Bobcat Co. (“Bobcat”) via email.    The communications include the Bobcat logo and may appear legitimate.   However, they are fraudulent and are not sent from anyone affiliated with Bobcat.

Please note that Bobcat, Doosan Bobcat North America, and Doosan Portable Power DO NOT charge a fee, request payment, or request personal banking information at any point in the recruitment process.  We DO NOT send unsolicited emails requesting personal data from potential employees.  If you receive a job offer that appears fraudulent, please notify our talent acquisition team and consider contacting your local law enforcement office.

Any legitimate job offer from Bobcat, Doosan Bobcat North America, or Doosan Portable Power will be preceded by an official selection process.


Nearest Major Market: Hickory

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