Manager, Service

Background Information

At HyAxiom, we develop, manufacture and service hydrogen fuel cells along with other innovative hydrogen energy solutions. We are a leading provider of stationary fuel cell solutions in some of the world’s largest and fastest-growing markets for utility, industrial and commercial customers. Being the hydrogen business pillar of Doosan Group, we share in their rich history as being a part of the oldest South Korean conglomerate operating in the global energy, manufacturing, and construction sector. Our products serve those who seek cleaner and more sustainable energy sources to lower their carbon footprint.

Our mission is to accelerate a carbon-free energy future by delivering a full spectrum of reliable and cost-effective hydrogen solutions. We seek to be at the forefront of the hydrogen revolution through the development of next-generation technologies for clean hydrogen production and clean fuel cell solutions for land and maritime transportation. Our current product line-up ranges from electrolyzers for scalable green hydrogen production and fuel cells for stationary and mobility applications.

Our main manufacturing headquarters is in South Windsor, CT. We are seeking local candidates within a commutable proximity.

Job Information

Oversee and manage world-class strategic, tactical, and technical service and support to current and potential product customers while delivering tangible continuous improvement to the business. Overall responsibility for trusted and timely customer support, spare parts management, service engineering, service contract execution, warrantee control and administration, and optimal field service of the company’s stationary fuel cell fleet. Leads the service team and the Control Center support operations. Cross-functionally coordinates activities, needs and project/program progress across Sales, Engineering, Test, Supply Chain, Finance and Quality departments.

Role & Responsibility

• • Control service contracts and direct support services.
  • Develop methods, guidelines and policies to facilitate efficient, cost effective, quality service delivery.
  • Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing and other teams as required.
  • Develop budget and assures budget targets are met.
  • Focus on cost containment initiatives and opportunities across the Service organization.
  • Responsible for team leadership, team development, staffing and training, engagement of the groups across functional disciplines, recognition of team and individual achievements of note, and team focus across multiple disciplines/work groups.

Job Requirement - Education & Experience

• • BA/BS degree with 7-10+ years of experience.
  • MA/MS degree with 4-7+ years of experience.
  • (Prefer degree in Engineering, Science or Technology.
  • JDE training/experience a plus.
  • Manufacturing/Industrial work and leadership experience.
  • Finance, Sales and Materials work-along and teamwork experience.
  • Multiple years’ experience in a business or field service role.
  • Experience with local, regional, national and global customer support processes.

Job Requirement - Knowledge & Skill

• • Functional understanding of fuel cell technology and manufacture.
  • Budget development and control.
  • Project management.
  • Problem-solving skills.
  • Negotiation skills.
  • Collaboration.
  • Effective customer relations management.
  • Strong communications and organizational skills.
  • Computer/IT skills.
  • Continuous improvement focus and tool usage.

Other

All personal information will be kept confidential according to EEO guidelines.

Questions can be addressed through the HR department at (860) 727-2200.