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Manager, Installation

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Last Updated Date: Sep 13, 2021

Location: South Windsor, CT, US, 06074

Company: Doosan Corp

Job Information

Oversee and manage world-class strategic, tactical, and technical service and support to current and potential product customers while delivering tangible continuous improvement realization to the business. Overall responsibility for trusted and timely customer support, spare parts management, service engineering, service contract execution, warrantee control and administration, and optimal field service of the company’s stationary fuel cell fleet. Leads the service team and the Control Center support operations. Cross-functionally coordinates activities, needs and project/program progress across Sales, Engineering, Test, Supply Chain, Finance and Quality departments.

Role & Responsibility

  • Control service contracts and directs support services.
  • Develop methods, guidelines and policies to facilitate efficient, cost effective, quality service delivery.
  • Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing and other teams as required.
  • Develop budget and assures budget targets are met.
  • Focus on cost containment initiatives and opportunities across the Service organization.
  • Responsible for team leadership, team development, staffing and training, engagement of the groups across functional disciplines, recognition of team and individual achievements of note, and team focus across multiple disciplines/work groups.

Job Requirement

Education & Experience

  • BA/BS degree with 10+ years of experience
  • Degree in Engineering, Science, or Technology preferred
  • JDE experience a plus
  • Manufacturing and leadership experience
  • Multiple years experience in a business or field service role
  • Experience with local, regional, national, and global customer support processes

Knowledge & Skill

  • Functional understanding of fuel cell technology
  • Project management
  • Problem-solving and negotiation skills
  • Strong communication and organizational skills
  • Computer/IT skills
  • Continuous improvement focus

Others

This position requires on-site work.

All personal information will be kept confidential according to EEO guidelines.

Questions can be addressed through the HR department at (860) 727-2200 or doosanfuelcellhr@doosan.com.


Nearest Major Market: Hartford