Service Trainer DE

Job Information

Position Summary: 

The Senior Service trainer is responsible for the technical training for all Doosan or Bobcat products:

- Manage the development   of  Service / Technical Training material (student material/teacher material in English) to meet the pedagogic targets and expectation from the Product Service manager

- Develop/build new pedagogic training tools such as online training, simulators, dynamic schematics, evaluation forms...

- Work with Product Service Managers and Engineering from factories to develop training material

- Conduct effective Training in English and local languages in EMEA Region.

-Coach Service Trainer  and/or Service Trainer junior 

Role & Responsibility

Development:

• Gather input from students, Doosan field people and Product Service Manager to identify new training needs and provide feedback to training organization managment

Conduct training:

• Execute one week technical trainings in the training center (Dobris ) and in the field for Doosan or Bobcat equipment

Manage training material development:

• Manage the development of training material:
• Setup clear training courseplan
• Manage collection required input
• Createnew uptodate training material in English and local language
• Develop on-line training material & diagnostic workshops
• Issue regular status reports

Keeping himself up to date:

• Assimilating the technology of new products in coordination with Aftersales and Engineering

Coach the Service Trainer and/or Service Trainer junior :

• Share experience and best practice  in: Technical and Product knowledge, Training delivery technics, Training design

Manage and organize local training :

• Gather  the  needs, secure the content   in accordance with the local training agreement, the certification program and the  administrative requirement

Job Requirement

• Education & Qualification: Engineering - Engineering
• Experience: 7>10 years
• More than 10 years experience as Service Trainer for a Construction Equipment manufacturer of which min  years for Heavy Equipment and 5 years for Compact Equipment
• Field experience (repair – troubleshooting) – Dealer network experience
• Mechanics / didactic
• Heavy / Compact construction equipment knowledge
• Willingness to travel frequently throughout the region.
• Excellent  English + Local Language(s)
• Very good Computer skills (Powerpoint, Word, Excel) required.
• Any knowledge of additional graphical packages or simulation tools is a plus (Adobe Photoshop, Adobe Captivate,Articulate Story Line...)
• Good communication skills, verbal and written.
• Open minded to multiple cultures
• Ability to adopt new training techniques and use new training tools
• Global Breadth: Multi-Country (> One Country)
• Travel Standard: 25 - 50%