Parts & Service Coordinator

Job Information

To deliver an effective, systematic customer service and prompt administration support function within the service and parts department.

Role & Responsibility

Service support: 

• Completing order paperwork for relevant machines
• Providing administrative service to the service department
• Deal with all administration for parts
• Direct requests and unresolved issues to the designated contact
• Obtain and evaluate all relevant information to handle enquiries and complaints
• Warranty administration including reports on a weekly basis
• Point of contact for warranty issues
• Deal with any queries with carriage company
• Distribute and file documentation in relevant sections
• Liaise with service and parts department
• Meet order and delivery supply deadlines
• Maintain high standards of professional conduct in relationships with suppliers
• Exploit the global service network
• Maintain consistent knowledge of information updates available to dealers
• Receive external telephone calls, ensuring all calls and messages are transferred to the appropriate recipient in a timely manner.
• Stationery ordering Daily external postal duties
• Sort and distribute all parts and invoices

Job Requirement

• Education & Qualification :Engineering - Technical.
• Technical understanding
• Very good English skills
• Good IT skills
• Expericnce: 2>5 years
• Experience as purchaser for production