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Sales Operations Specialist Sr.

Last Updated Date:  Jun 22, 2022
Location: 

Fargo, ND, US, 58102

Company:  Bobcat

Job Information

The Sales Operations Specialist Sr. is responsible for execution of sales support and administration activities for major rental companies, key accounts, and government accounts. This position’s main responsibilities will be to provide regular sales policy and process guidance and training to the sales team; including proactively identifying and recommending ways to improve the current sales processes with the goals of improving decision quality, reducing sales cycle time, improving scalability, and improving efficiency by working with other Bobcat departments. This position will also need to input and fulfill customer purchase orders and ensure that all support and administration functions of the sales team are operating effectively. The position will be responsible for identifying and maintaining performance metrics to effectively support the team needs in order to be a marketplace leader and make Bobcat easier to do business with.

Role & Responsibility

  • Manage and support direct report(s) with day to day functions
  • Support the end-of-month, end-of-quarter sales effort by assisting in driving all sales orders and approvals through internal processing
  • Manage transfer process, implementation and tracking
  • Manage commissions process and implementation
  • Manage project teams to accomplish key initiatives for the Inside Sales Team
  • Participate in trade shows on as needed basis
  • Provide dealer support to include: order tracking, change order requests, credit and re-bill of dealer machines to customers, notification of order correspondence, payment of commissions, customer delivery tracking for all factory orders, payment of servicing fee for all delivered factory orders, researching and application of credits and debits
  • Manage & improve invoicing processes
  • Direct data order entry of customer's purchase orders, including order entry, order tracking & order maintenance
  • Provide friendly and efficient service to achieve maximum sales and customer satisfaction
  • Build and maintain positive relationships with our customers
  • Troubleshoot issues, resolve problems, documentation, communicate resolution with key stakeholders
  • To support implementation of PRIME, Oracle, OSS, Bobquote/CPQ, and other company initiatives as required
  • Generating key sales reports (eg retail spreadsheet, backlog report, open order reports)
  • Assist with quotes and orders for complex deals

Job Requirement

  • Education Required: Bachelor’s degree in Business Administration, Business Management, or related field
  • Experience Required: 3>6 years
  • Travel Required: <10%
  • Dedication to excellent customer service
  • Ability to manage multiple priorities and provide quick turnaround response to customers
  • Demonstrated ability to challenge and improve upon existing processes
  • Takes initiative and brings impeccable follow-up skills
  • Shows good time management, project planning and project management skills in order to meet deadlines
  • Demonstrates effective communication and presentation skills
  • Knowledge of construction equipment and industry
  • Demonstrates ability to be self-motivated, detail oriented and well organized
  • Proficient in Microsoft Office Suite and Microsoft Excel with success in maintaining and organizing data
  • Able to build positive business relationships and work collaboratively across organizational boundaries
  • Experience working in a team environment
  • #CB
  • #GD

 

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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Nearest Major Market: Fargo

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