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Lead RCCA Engineer, Field Service Engineering

Last Updated Date:  Sep 10, 2023

East Hartford, CT, US, 06108

Company:  HyAxiom



At HyAxiom we develop, manufacture and service hydrogen fuel cells and other innovative hydrogen energy solutions. As the hydrogen business pillar of Doosan Group, the oldest South Korean conglomerate operating in the global energy, manufacturing, and construction sector, we are a leading provider of stationary fuel cell solutions in some of the world’s largest and fastest-growing markets. Our products serve those who seek cleaner and more sustainable energy sources to lower their carbon footprint. 


Our mission is to accelerate a carbon-free energy future by delivering a full spectrum of reliable and cost-effective hydrogen solutions. We seek to be at the forefront of the hydrogen revolution through the development of next-generation technologies for clean hydrogen production and clean fuel cell solutions for land and maritime transportation. 


Come join our Team today!

Job Information


The Lead Root Cause and Corrective Action (RCCA) Engineer will be responsible for the problem-resolution and continuous improvement of Doosan’s global power plant fleet, with focus on reliability and capacity, integrating with field service team to understand top issues and working closely with Supply Chain, Quality, Manufacturing and Engineering driving product/process improvement through all aspects of the organization to achieve customer satisfaction. Do this by utilizing RCCA tools to guide cross functional team through root cause investigation.


Attention and efforts are focused on leading resolution of actions that come out of: Quality Clinic component failure pareto, Sustaining Clinic shutdown and root cause pareto, troubleshooting escalation to Engineering, decision trees and troubleshooting guides updates. Requires effective and ongoing multi-disciplinary collaboration and strong teamwork focus across organizational boundaries to optimize successful issue resolutions. This role has specific concentration on performance and delivery of effective root cause actions and investigations to seek, identify and deliver optimal corrective actions to promote overall product success and reliability, with concurrent elevation of customer satisfaction.

Role & Responsibility


  • Identify and determine the best process and product resolution requirements for corrective action. (RCCA)  
  • Seek and capture effective RCCA results, and assure corrections are completely documented for use, and fully deployed to maximize corrective actions to assure overall fleet improvement
  • Work with Engineering departments to lead completion of troubleshooting guides updates and complex issues escalations
  • Ensure customer commitments are met with quality resolutions, products, and processes
  • Lead and support root cause corrective action teams and activities
  • Ability to work effectively with diversity of technical employees

Role & Responsibility (continued)


  • View problems as opportunities for improvement, identify root causes of problems, secure relevant information to identify possible solutions, determine best solution, and, once approved, complete mistake-proofing process
  • Demonstrate effective, reliable problem-solving skills
  • Keep abreast of the developments in the quality field, and identify and communicate new and intriguing quality-focused business ideas and practices
  • Provides creative and thoughtful input to improve processes, methods, and products

Job Requirement - Education & Experience


  • BA/BS degree with 5-7+ years of experience
  • MA/MS degree with 3-5+ years of experience
  • Degree(s) in Engineering (& Business for advanced degree)



  • Experience with understanding customer demands/requirements, and executing appropriate, determined solutions
  • Ability and experience working with a diverse group of technical and business-focused individuals and groups, often on a global basis
  • Experience with RCCA process and leading teams to corrective actions implementation

Job Requirement - Knowledge & Skill


  • Knowledge and understanding of fuel cell technologies, of RCCA, and related systems and processes.
  • Robust process and systems understanding, know-how and expertise


  • Proficiency with Microsoft Office
  • Excellent oral and written communication skills
  • Adaptability to complete various tasks as business needs change





This position requires a combination of on-site and remote work.

All personal information will be kept confidential according to EEO guidelines.

Questions can be addressed through the HR department at (860) 727-2200 or

Nearest Major Market: Hartford

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