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Director, Service and Installation

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Last Updated Date: Apr 30, 2021

Location: East Hartford, CT, US, 06108

Company: Doosan Corp

Job Information

Oversee and manage world-class strategic, tactical, and technical service and support to current and potential product customers while delivering tangible continuous improvement to the business. Overall responsibility for trusted and timely customer support, spare parts management, service engineering, installation, service contract execution, warrantee control and administration, and optimal field service of the company’s stationary fuel cell fleet. Leads the service team and Control Center support operations. Cross-functionally coordinates Service and Installation activities, needs and project/program progress across Sales, Engineering, Test, Supply Chain, Finance and Quality departments. Has responsibility for entire systems, projects and programs across the Service and Installation functional and physical areas. Service and Installation focus is highly global, and diversity and cultural awareness is essential. Accountable for budget, staffing and operational results.

Role & Responsibility

  • Control service contracts and directs support services
  • Develop methods, guidelines and policies to facilitate efficient, cost effective, quality service delivery
  • Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing and other teams as required
  • Develop budget and assure budget targets are met
  • Focus on cost containment initiatives and opportunities across the Service and Installation organization
  • Responsible for team leadership, team development, staffing and training, engagement of the groups across functional disciplines, recognition of team and individual achievements of note, and team focus across multiple disciplines/work groups

Job Requirement

Education & Experience

  • BA/BS degree with 10+ years of experience
  • MA/MS degree with 7+ years of experience
  • Prefer degree in Engineering or related
  • JDE experience a plus
  • Manufacturing and leadership experience
  • Crossfuntional collaboration and teamwork experience
  • Experience with customer support processes

Knowledge & Skill

  • Excellent understanding of fuel cell technology
  • Project management
  • Problem-solving skills
  • Strong communication and organizational skills

 

Others

This position requires on-site work with the possibility of remote work.

All personal information will be kept confidential according to EEO guidelines.

Questions can be addressed through the HR department at (860) 727-2099.


Nearest Major Market: Hartford