Customer Services Representative

Last Updated Date: Sep 26, 2025

Location:

Dobris, 1813454, CZ, 263 12

Company: Doosan Bobcat EMEA

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We are Bobcat. A community powered by people. Across 16 countries and 50 nationalities, we have over 2,500 employees, 300 dealers in EMEA and a world-class innovation centre that’s breaking new ground every day. We’ve been engineering powerful machines and transforming how the world works for more than 60 years. From construction to agriculture, our products make an impact. We empower people to accomplish more, and we’re proud of that. It’s our people that make it possible. We value the skill and expertise that surrounds us. As part of our team, you’ll find career opportunities that will challenge, inspire, and reward you. We believe that together we can unearth something extraordinary.

We are looking for Customer Services Representative to join our team at Bobcat.

As a Customer Services Representative at Bobcat, you’ll be at the heart of our customer-focused operations. Are you passionate about delivering exceptional service, solving problems, and building strong relationships? Do you thrive in a dynamic, fast-paced environment? Then this role might be the perfect fit for you!

We’re looking for someone who:

Manage all Customers assigned in a courteous and professional manner.
Contribute to the maintenance of key performance indicators and metrics. Agree and meet improvement targets.
Handle and resolve all customer queries, problems and complaints, escalating where necessary to ensure Customer receives a timely response.
Establish and maintain excellent working relationships with the Field Sales teams to facilitate improved communication and customer service.
Liase with all internal teams to promote improved order fulfilment and customer satisfaction, including, supply chain, credit, collections transport, sales, marketing etc.
Support team members when required, and above all be responsive and flexible to changing customer & team demands.

What sets you apart:

Experiences +2 years in field.
Experience working in process based multi-national environment.
Excellent written and verbal communication skills.
Ability to handle multiple demands and adhere to deadlines
Fluent English language required.
Excellent computer skills - experience of an ERP system, MS Office, Oracle 11i etc.
Time management and organizational skills, strong attention to detail.

What you get in return:

Motivating salary and benefits – a contribution to pension insurance of 3% of gross salary, meal vouchers, etc.
Hybrid work – enjoy working from home for two days a week.
Dynamic and innovative working environment – modern offices with fully equipped facilities.
Opportunity to become part of a global market leader.
Personal and professional growth – career development, training, and education.

At Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.