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District Service Mgr Doosan Bobcat LA

Last Updated Date: May 8, 2019

Location: MX

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Job Information

The District Service Manager (DSM) manages relationship at the dealer/customer level in all aspects related to technical support for all Bobcat products. Responsible for insuring timely resolution of technical problems and maintaining good relationships amongst our company, our dealers and the end users of our products.

 

The DSM is responsible for designing, implementing and continuously improving internal processes to support dealers in their efforts to provide top quality service to end users. The incumbent is responsible for establishing metrics to assess product support and aftermarket capabilities of the dealer network and insure that proper Service training for each product category is scheduled and carried out in the field and at the factories.

Role & Responsibility


Technical Service & Troubleshooting

  • Responsible for direct communication with troubled customers to resolve complaints fairly and equitably.
  • Evaluate requests from dealers regarding policy adjustments outside of normal warranty guidelines.

Field campaigns

Warranty Management


Aftermarket

  • Implement polices conducive to continuous improvement of dealer’s performance regarding parts business (inventory levels, annual returns of parts, rotation, types of orders, etc.) and develop action plans to improve processes and revenues.

Parts Sales

 

 


Dealer Improvement

  • Implementing policies and processes for continuous dealer improvement through periodic evaluation of the technical infrastructure of the dealers (tools, manuals, systems, areas, etc) using the Dealer Review Process.
  • Assist Area Manager(s) in the assessment of service capabilities of potential new dealerships and help new dealers in setting up their parts and service departments including training in the Policies and Procedures as well as systems and tools available to provide top quality service.
  • Organize service and parts training schools both at dealer and regional level to insure technicians and parts salesmen are up to date regarding product improvements and changes.

Number of training sessions held in one year.

 

Number of dealers represented at the training.

 

Number of people trained.

 

Number of dealer Dealer Service Reviews

 

Total Revenue

Job Requirement

Education &
Qualification

Education (including major)

Certificate (license)

BS in Engineering (Mechanical, Electric or Electronics), MBA is a plus

 

Knowledge & Skill

Job-related

General

  • Demonstrated ability to read schematics (hydraulic & electrical).
  • Demonstrated ability to troubleshoot technical problems with hydraulic, electric and pneumatic systems.
  • Working knowledge of Microsoft Office applications.
  • Demonstrated ability and experience conducting technical training

 

  • Willing to travel extensively to attend training schools, trade shows and dealer open houses. 
  • Job often requires 50+ hour work weeks. Travel and work during weekends may be required.
  • Bilingual English – Spanish. Some knowledge of Portuguese is a plus.
  • Excellent written and verbal communication skills.
  • Good interpersonal relations.

Experience

 5 to 10 years of experience in service, parts and/or rental of construction, agricultural or industrial mobile equipment sold through distribution. Ability to demonstrate management experience in technical support and/or parts warehouse operations.

Global Breadth

TBD

Others

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

We recently learned that unauthorized individuals and/or groups are communicating false offers of employment with Bobcat Co. (“Bobcat”) via email.    The communications include the Bobcat logo and may appear legitimate.   However, they are fraudulent and are not sent from anyone affiliated with Bobcat.

Please note that Bobcat, Doosan Bobcat North America, and Doosan Portable Power DO NOT charge a fee, request payment, or request personal banking information at any point in the recruitment process.  We DO NOT send unsolicited emails requesting personal data from potential employees.  If you receive a job offer that appears fraudulent, please notify our talent acquisition team and consider contacting your local law enforcement office.

Any legitimate job offer from Bobcat, Doosan Bobcat North America, or Doosan Portable Power will be preceded by an official selection process.

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