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Customer Service Representative/French

Last Updated Date:  Aug 7, 2022
Location: 

DE

Company:  Doosan Bobcat EMEA (Germany)

Job Information

We've been engineering powerful machines and transforming how the world works for more than 60 years. 16 countries, 32 nationalities, almost 3,000 employees, 175 dealers in EMEA, and a top-notch Innovation Centre. That's us. Doosan Bobcat EMEA.
Our heritage of innovative solutions and technological advancements, powered by our passionate people, place us as an industry leader. Our people are talented, smart and driven and work collaboratively to revolutionize how things get done. With us, you will be supported to be at your best and find career opportunities that will challenge, inspire, and reward you.

 

Customer Service Representative French


POSITION SUMMARY  
Responsible for managing the assigned portfolio of dealers/ customers and driving true customer satisfaction by maintaining high service levels and professional customer management.  Developing and enhancing the customers’ relationship and business growth by promoting opportunities to increase revenues, and adding value to the dealer through operational excellence, education, and best practices.
 

Role & Responsibility

MAIN RESPONSIBILITIES 
•    Act as the first point of contact for dealers and customers (mainly French) for all matters related to spare parts: order status, portal and system issues, request for pricing, discount, lead time, order status, logistics, and invoicing
•    Act proactively and react effectively concerning backlog reports to make sure all orders are processed to meet customer expectations
•    Ensure correct follow-up and action plans regarding shipments (e.g., paperwork, timing, completeness)
•    Escalation management to address and resolve customer queries, problems, and complaints
•    Full accountability for the assigned portfolio of dealers/ customers
 

 

Job Requirement

•    Bachelor‘s degree in business administration or comparable educational background
•    Proven experience in working with customers/ dealers related to the tasks mentioned above
•    Required to be fluent in English and French language, other European languages are a plus
•    Strong service orientation and expertise in Customer Relationship Management
•    Experience as a Customer Service Representative within the Supply Chain industry and/ or knowledge of an ERP system will be a big advantage

WHY WORK WITH BOBCAT
•    International working teams (colleagues from around 18 different countries) 
•    Dynamic, inspirational, and innovative working environment 
•    An opportunity to be a part of a global market leader  
•    Possibility for further personal and professional development  
•    Many different trainings and development opportunities  
•    Career growth through possible internal mobility 

At Doosan Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.  


Are you interested? Do not hesitate and send us your resume! 

 

Apply now »