Credit & Collections Analyst (French Speaker)

Job Information

The Collector plays a crucial role in ensuring the timely collection of outstanding accounts receivable to maintain healthy cash flow and financial stability.

This position requires fluency in French, as well as a detail-oriented individual with strong communication skills. The role involves close collaboration with the Risk Department for backlog coordination, monitoring credit limits, and managing over-exposure to minimize bad debt.

Additionally, non-payment issues need to be escalated to Sales, and disputes resolved with the Customer Services team.

Role & Responsibility

1.    Statements and Cash App:
•    Sending statements to customer (at least once per month).
•    Assisting & supporting with cash application.
2.    Collections Management
•    Collecting of all due receivables in line with credit terms
•    Proactively contacting customers to confirm promise of payments for due amounts.
•    Proactively contacting customers with past due balances through various communication channels.
•    Developing and implementing collection strategies to minimize past due accounts.
•    Negotiating and establishing suitable payment arrangements with Dealers / Customers.
•    Working with Sales Teams to escalate past dues if required.
•    Assigning past due accounts to third party for collection and communicate with third party for resolution.
•    Assisting EMEA Working Capital programs/AR discounting and factoring and assessing impact on EMEA cash receipt volume & recommend action

3.    Customer Relationship Management:
•    Building and maintaining positive relationships with Dealers / Customers to facilitate the resolution of payment issues.
•    Addressing customer inquiries and concerns regarding invoices and payments promptly and professionally.

4.    Holds Management:
•    Proactively managing credit holds on accounts. 
•    Monitoring & actioning daily order release/hold.
•    Working closely with Risk Analysts for required credit limits to facilitate business. 
•    Proactive contacting Dealer for CIA and Letter of Credit accounts.
•    Escalating non-payment / delayed LCs to Sales Teams for resolution.

5.    Reporting:
•    Maintaining accurate weekly reporting on Past dues and Cash collections forecast.
•    Providing meaningful feedback on monthly past dues.
•    Supporting of cash forecasting for EMEA Legal Entities/Bad Debt Reserve/DSO/Top Past due Reviews.
•    Updating credit hold report and participating in bi-weekly calls.
•    Adhoc reporting.

6.    Collaboration:
•    Collaborating with Sales and Customer Service teams to obtain necessary information for dispute resolution and payment facilitation.
•    Working closely with Risk Analysts to establish & maintain required credit limits.
•    Supporting Doosan business units in the establishment of new credit accounts.
•    Requesting Annual Financials Statements to support Risk Team. 
7.    Dispute Resolution:
•    Investigating and resolving discrepancies and disputes promptly.
•    Working closely with the appropriate departments to record, address and rectify issues impacting timely payments.

Job Requirement

•    Fluent in French.
•    Proven experience in credit and collections:  2>5 years.
•    Strong analytical and problem-solving skills with good attention to detail.
•    Bachelor’s degree in finance/ Equivalent; Accounting, or related field preferred.
•    An understanding of basic accounting practices.
•    Knowledge of relevant laws and regulations governing credit and collections.
•    Proficient in both team collaboration and independent work.
•    Excellent communication & interpersonal skills.
•    Fast learner & Quick thinker
•    Skilled in using ERP software and Microsoft Office Suite.
•    Advanced Excel skills.
•    Travel:  < 10%