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Product Service Specialist

Last Updated Date:  Jun 16, 2022
Location: 

Buford, GA, US, 30518

Company:  Bobcat

Job Information

This position can, depending on functional placement, interact internally with personnel from Sales, Customer Service, and Service (Troubleshooters, Product Service Managers, Field Service, Warranty, Service Training) as well as other internal departments such as Engineering, Manufacturing and Product Safety.  The position also interacts with dealer service technicians and Service Managers as well as Dealer Parts Department staff and suppliers.

Role & Responsibility

Communication of Product Concerns

  • Participate in Product Quality Team meetings to provide information regarding field service experience such as service troubleshooting cases, warranty data and feedback from field service staff
  • Retrieve and summarize warranty and service parts sales data to assist in determining root cause and corrective actions for field failures

New Product Development

  • Assist in performing evaluations on new or competitive equipment

Product Update Training

  • Assist in training field service personnel on new and existing products as needed
  • If this role is specific to Aftermarket, assist the Training team with field schools on a limited basis as needed

Service Support

  • Administer Field Modification Process for assigned products
  • Some travel may be required during the year to visit dealers/customers, manufacturing sites, and assist in service training
  • If this role is specific to Aftermarket, present at Dealer Service Manager seminars

Technical Resource

  • Have a good working knowledge of supported product lines
  • Troubleshoot field service issues received from dealers
  • Be a technical resource to assist Customer Service, Sales, and Service Troubleshooters with resolving field service issues.  This list is not all-inclusive and is dependent on functional placement of role
  • Provide technical assistance to dealer personnel, suppliers, Regional and District Service Managers, and the Product Development group. This list is not all-inclusive and is dependent on functional placement of role

Geith Specific

  • Assist in determining parts stocking levels and offering for new and existing products
  • Administer warranty claims from dealers

Job Requirement

  • Education Required: Bachelors degree in Business Administration or related field
    • 2 year Associates degree allowed in technical or related field
  • Experience Required: 3>5 years
  • Travel Required: 10-24%
  • Minimum of 3-5 years’ experience in product support field
  • Compact equipment experience is preferred
  • Solid mechanical skillset and equipment troubleshooting experience
  • Excellent communication (verbal and written), interpersonal and customer service skills
  • Excellent cross-functional teamwork skills
  • Effective time management and priority focus skills
  • Strong analytical aptitude
  • MS Office Suite proficiency
  • #CB
  • #GD

 

The Company’s Georgia hiring location is Buford, GA. Contact Kiley Houge for information on this listing. Doosan Bobcat North America is not offering sponsorship, now or in the future, nor is it providing any participation for OPT, CPT or other support, for this position.

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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