Ship Direct Specialist

Job Information

As a Ship Direct Specialist, you will process and expedite all incoming ship direct dealer orders with appropriate supplier and/or alternate source.

Role & Responsibility

Process Direct Shipments

• Manage the end-to-end fulfillment of drop ship orders originating in the US and terminating both in county and internationally.
• Communicate pertinent information regarding Purchase orders with Suppliers, Internal Sales, Materials, Sourcing, Accounting, Logistics, Export, and Inventory Warehouse personnel.
• Maintain notes in inventory management system with  up-to-date information.
• Researches and responds timely to inquiries related to the accuracy, pricing and delivery of drop ship orders.
• Collaborates with suppliers to obtain favorable and timely deliveries; drives to improve lead time.
• Researches and addresses invoice discrepancies involving drop ship suppliers.
• Creates and maintains internal documents for increased visibility to our internal customers to always have the most complete and up-to-date information on the status of the orders.
• Evaluate current processes and suggest any appropriate improvement to increase efficiency and better the customer experience.
• Manage and build relationships with vendors to ensure drop shipments are being processed timely and accurately
• Review reports to evaluate vendor performance and address areas of improvement

Job Requirement

Education Required: Any – Associates Degree or Allow Equivalent
Experience Required: 2>5 years
Travel Required: <10%

• 2 years of business or office experience.  
• Knowledge of parts software business systems helpful. 
• Microsoft Office software – Excel proficiency a must
• Excellent oral and written communication skills
• Analytical and problem-solving skills
• Ability to multi-task in a fast-paced environment and work cross-functionally amidst interruptions
• Must be detail oriented, ability to organize high email traffic.
• Able to prioritize and balance multiple responsibilities.