Dealer Support Coordinator

Job Information

Join Our Team of Groundbreakers & Be Part of Creating the Future

At Bobcat, we're not just a company; we're a force for innovation, and our diverse team of groundbreakers is at the heart of our success. With a legacy of excellence and a commitment to empowering people to accomplish more, we're seeking passionate individuals who want to be part of our mission. 

Our company culture thrives on collaboration and creativity. We're a tight-knit, collaborative team that believes in turning dreams into reality. We've built a workplace that fosters personal and professional growth and offers competitive benefits to support your life outside of your career. If you’re looking for an opportunity to make an impact at the forefront of the industry, we have a place for you! 

As a Dealer Support Coordinator, you are responsible for delivering comprehensive support to Bobcat dealers, ensuring streamlined operations and top-notch customer service. This role demands a detail-oriented, organized, and customer-centric individual with exceptional communication and coordination proficiencies. The Dealer Support Coordinator will serve as a liaison between dealers and internal departments to manage inquiries, resolve issues, and facilitate seamless communication.

Role & Responsibility

• Act as the primary point of contact for dealers, delivering timely and precise support. Provide guidance to dealers regarding sales, parts, and operational queries
• Manage and streamline order processing for dealers, encompassing order entry, monitoring, and modifications. Collaborate closely with internal teams to guarantee prompt and accurate order fulfillment
• Stay updated on new systems, product launches, and updates to effectively assist dealers
• Facilitate clear communication between dealers and internal departments, ensuring timely and accurate information dissemination, including vital updates, policies, and procedures
• Identify and analyze dealer issues, escalating complex problems to the relevant departments and ensuring timely resolution. Maintain precise records of dealer inquiries, issues, and resolutions
• Build and maintain strong relationships with dealers, ensuring a high level of satisfaction and loyalty. Serve as a reliable resource for dealers, providing guidance and support
• Attend staff/department meetings and regularly scheduled sessions with internal and external counterparts to remain informed about business conditions and updated processes
• Coordinate and communicate logistics with internal and external teams regarding shipment delays, delivery discrepancies, or missing products
• Document calls and emails in Salesforce for future reference and metrics collection to enhance current processes
• Perform other related or similar duties as assigned

Job Requirement

• Education: Associate degree preferred or equivalent experience
• Experience: 0-2 years in a similar role
• Excellent communication and interpersonal skills
• Strong organizational and coordination abilities
• Detail-oriented with a focus on accuracy and efficiency
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in CRM systems, order processing software, and relevant tools
• Strong problem-solving and decision-making skills
• Ability to work both independently and collaboratively within a team
• Travel requirement: Less than 10%
• #GD