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Aftermarket Technical Coordinator

Last Updated Date:  Sep 19, 2023

Bismarck, ND, US, 58501

Company:  Bobcat

Job Information

As an Aftermarket Technical Coordinator, you will be responsible for the creation and maintenance of part manuals and technical documentation for Doosan Bobcat products (current and non-current) distributed globally. In addition, you will accurately identify and process changes that effect service parts and establish clear and concise documentation for dealers and end-users.

Role & Responsibility

  • Review Engineering Change Notices (ECN’s) to identify changes requiring revisions to existing Bobcat manuals or creation of new manuals or other aftermarket technical documentation
  • Create Service Change Notices (SCN) or Supplier Change Requests (SCR) based on requirements identified in ECN reviews or supplier notifications
  • Process changes identified in ECN or SCN reviews to release new or revise current aftermarket parts to internal company systems
  • Participate in product team meetings as needed to establish clear and concise project scopes and timelines to identify any changes to current manuals or the creation of new manuals or documentation
  • Work with component vendors to gather and release Service part information
  • Create or revise electronic Parts Manuals to reflect new products or product changes
  • Identify requirements for photos, illustrations, or other visual representations of equipment or components necessary to support creation or revision of manuals and other aftermarket technical documentation.  Coordinate creation of this content with internal or external resources
  • Collaborate with subject matter experts to ensure that the accuracy of all manuals is maintained, and issues or discrepancies are resolved
  • Assist in development of written standards and work instructions to define the evolving work requirements for the position
  • Publish new or revised manuals or coordinate the publishing of these manuals with internal or external resources

Job Requirement

  • Education Required: Associates degree in Technical, Communications, or related field
  • Experience Required: 2>5 years
  • Travel Required: <10%
  • Technical knowledge of construction, automotive or similar equipment
  • Effective communication and interpersonal skills
  • Strong planning and organizational skills
  • Experience managing multiple projects and deadlines
  • Illustration experience with CAD or Pro/E, Creo, Adobe Illustrator, or Arbortext IsoDraw a plus
  • #GD

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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Nearest Major Market: North Dakota
Nearest Secondary Market: Bismarck

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