Dealer Support Coordinator

Job Information

The Dealer Support Coordinator is accountable for delivering comprehensive support to Bobcat dealers, ensuring streamlined operations, and top-notch customer service. This role demands a detail-oriented, organized, and customer-centric individual with exceptional communication and coordination proficiencies. The Dealer Support Coordinator will liaise between dealers and internal departments to manage inquiries, resolve issues, and facilitate seamless communication.

Location(s): Bismarck or West Fargo, ND

Role & Responsibility

• Act as the primary point of contact for dealers, delivering timely and precise support.
• Guide dealers regarding sales, parts, and operational queries.
• Manage and streamline order processing for dealers, encompassing order entry, monitoring, and modifications.
• Collaborate closely with internal teams to guarantee prompt and accurate order fulfillment.
• Stay updated on new systems, product launches, and updates to assist dealers effectively.
• Facilitate clear communication between dealers and internal departments, ensuring timely and accurate information dissemination, including vital updates, policies, and procedures.
• Identify and analyze dealer issues, escalating complex problems to the relevant departments and ensuring timely resolution.
• Maintain precise records of dealer inquiries, issues, and resolutions.
• Build and maintain strong relationships with dealers, ensuring a high level of satisfaction and loyalty.
• Serve as a reliable resource for dealers, providing guidance and support. 
• Attend staff/department meetings and regularly scheduled sessions with internal and external counterparts to remain informed about business conditions and updated processes.
• Coordinate and communicate logistics with internal and external teams regarding shipment delays, delivery discrepancies, or missing products.
• Document calls and emails in Salesforce for future reference and metrics collection to enhance current processes.
• Perform other related or similar duties as assigned.

Job Requirement

• Education: Associate degree preferred or equivalent experience.
• Experience: 0-2 years in a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and coordination abilities.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM systems, order processing software, and relevant tools.
• Strong problem-solving and decision-making skills.
• Ability to work both independently and collaboratively within a team.
• Travel requirement: Less than 10%