Service Desk Analyst I

Last Updated Date: Sep 11, 2026

Location:

West Fargo, US, 58078

Company: DDI America

A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.

Location: West Fargo, ND

Job Information

The Service Desk Analyst I will provide World Class support to Bobcat Dealers and Customers in a fast-paced team environment.

Role & Responsibility

Supports Bobcat Dealers and Customers via social media, Phone, Chat, Email, and Electronic form submission
Documents interactions within case management solution
Utilizes context clues and established Knowledge Center Support articles to resolve customer issues
Creates and maintains reference guides and how to guides
Transfer unresolved inquiries/issues to subject matter experts
Collaborate with Bobcat business and product teams
Facilitate communication between subject matter experts and the dealer and/or customer
Keeps up to date/knowledgeable on product lines, applications, and offerings

Job Requirement

FORMAL EDUCATION REQUIREMENT:

Bachelor Degree in a Business, Communications, or IT related field or comparable work experience in Customer Service or Service/Help Desk environments.

EXPERIENCE, KNOWLEDGE & SKILLS

Basic job standards include: basic computer skills and ability to follow written instructions
Strong oral and written communication skills
Able to work in a group environment and collaborate on issues
Customer Service or Service/Help Desk experience preferred
Experience creating documents such as work instructions
Minimum Experience: 0>2 years
Travel Standard :< 10%

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.

Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position

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