Customer Services Coordinator

As a Service Coordinator at Rushlift, you will provide efficient coordination of engineers and service schedules, ensuring customer satisfaction through accurate logging, communication, and timely resolution of service issues.

We’re looking for someone who:

• To answer and log customer breakdowns and defects on the operating system
• Ensure all data is accurately recorded and communicated to relevant stakeholders
• Prioritise, allocate and distribute work to the Field Service Engineers
• Ensure job completion within customer SLAs and internal KPIs
• Organise and adjust service schedules as required
• Co-ordinate follow up work and ensure timely resolution
• Prepare repair quotations and estimates
• Order parts in collaboration with engineers and the parts department
• Manage and distribute work to sub-contractors as necessary

What sets you apart:

• A good knowledge of IT is essential.
• Ability to multi-task efficiently is a requirement
• Good communication skills are essential
• Experience of dealing with customers and providing excellent customer service
• Problem solving skills are essential with the ability to adapt quickly

What you get in return:

• Contributory Pension Scheme
• Enhanced Parental Policies
• 23 days holiday (excluding bank holidays), rising by one day with each third completed year
• Life Assurance of 2x salary
• On-site parking
• Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
• Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…