District Parts & Service Manager II

Job Information

Ready to take your expertise to the next level?

At Bobcat, we don’t stand still. We’re constantly pushing boundaries, advancing technology, and reimagining what’s possible. Join a team where you’ll build lasting connections, grow your skills, and learn from the best in the business.

Role & Responsibility

District Management

• Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness.
• Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction.
• Build and maintain relationships throughout the dealer organization to achieve common goals and objectives.
• Manage day-to-day activities, plans, goals, and financial resources.
• Communicate customer and dealer needs effectively to relevant departments.
• Contribute to the development of annual district strategies and individual dealer plans to support business objectives.
• Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement.
• Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures.
• Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality.
• Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities.
• Provide assistance during dealer termination processes as needed.

Dealer Communication and Accountability:

• Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.
• Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers.
• Ensure execution of action plan items to uphold compliance and drive continuous improvement.

Customer Service:

• Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.
• Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.

Job Requirement

• Preferred: Bachelor's degree in a relevant field; candidates with an Associate’s degree or equivalent education combined with extensive relevant experience may also be considered.
• 5-7 years of experience in parts and service management, operations management, or customer support within relevant industries.
• Exceptional verbal and written communication skills, with strong relationship-building and networking abilities to establish and maintain trustworthy partnerships with dealers and customers.
• Demonstrated negotiation and conflict resolution skills to effectively manage dealer agreements and challenging interactions.
• Strong understanding of mechanical principles and troubleshooting skills necessary for effective dealer support and technical advice.
• Skilled in using performance data to drive accountability, implement impactful changes in dealer operations, and ensure accuracy in performance analysis.
• Maintain a positive and constructive attitude when tackling challenges, proactively identifying and implementing innovative, actionable solutions that drive team success and organizational growth
• Experience leading team meetings and presenting ideas clearly to foster engagement and alignment.
• Ability to mentor and coach team members, promoting a culture of collaboration and high performance.
• Required to travel 50-75% of the time within the assigned district, including air travel, a clean driving record and valid driver’s license.