Technical Writer - Service Manuals

Build Your Technical Knowledge. Turn It Into Information Others Can Use.

Do you enjoy understanding how equipment works and explaining technical information in a clear, practical way?

Bobcat is looking for a Technical Writer - Service Manuals to create and maintain the technical documentation that helps dealers, technicians, and customers understand, operate, maintain, and service Bobcat equipment.

This role combines technical writing with hands-on product learning. You'll spend most of your time developing and updating service manuals and other technical documentation while working closely with engineering and product teams. You'll also have opportunities to work directly with Bobcat equipment and components to understand the procedures you're documenting.

You don't need years of technical writing experience to be successful here. We're looking for someone with a technical or mechanical background, strong attention to detail, and the ability to turn complex technical information into clear, accurate documentation.

Create Technical Documentation

• Write and update technical content for Service Manuals, Operation & Maintenance Manuals, Installation Instructions, and other product documentation.
• Develop documentation for new Bobcat products as well as revisions to existing equipment and procedures.
• Organize complex mechanical and technical information into clear, accurate, easy-to-follow instructions.
• Partner with subject matter experts, Senior Technical Writers, and the Publications Manager to review technical content and incorporate feedback.

Develop Product & Technical Knowledge

• Learn assigned Bobcat products through training, collaboration with technical experts, and hands-on product experience.
• Work directly with equipment and components to better understand the procedures you're documenting.
• Assemble, disassemble, inspect, and adjust components as needed to accurately document service and maintenance processes.
• Build working knowledge of construction equipment, mechanical systems, service procedures, and product technologies.

Partner with Engineering & Product Teams

• Monitor Engineering Change Notices (ECNs) and determine when product documentation needs to be created or updated.
• Participate in new product development (NPD) activities to understand upcoming product changes and documentation requirements.
• Collaborate with engineering, product development, service, and other subject matter experts to ensure technical information is accurate and complete.

Required Qualifications

• Associate degree in a technical, communications, mechanical, or related field, or equivalent relevant technical/mechanical experience.
• Technical aptitude and the ability to learn mechanical products, systems, and procedures.
• Ability to understand technical information and communicate it clearly in writing.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple projects, priorities, and deadlines.
• Comfortable working both independently and collaboratively with technical subject matter experts.
• Ability to work onsite in West Fargo, ND or Bismarck, ND.

Preferred Qualifications

• Experience with construction equipment, heavy equipment, automotive systems, agricultural equipment, mechanical systems, or related products.
• Previous experience creating technical documentation, service procedures, work instructions, repair information, or similar content.
• Familiarity with DITA XML-based technical authoring tools or content management systems.
• Hands-on mechanical experience troubleshooting, servicing, assembling, or disassembling equipment or components.

Travel: Less than 10%

Why This Role?

This is a great opportunity if you have a technical background and want to build a career in technical writing and technical publications. You'll develop expertise on Bobcat products while learning how engineering information, product changes, and hands-on technical knowledge become the documentation used by technicians, dealers, and customers.

Whether your background is in technical writing, equipment service, mechanical technology, automotive technology, diesel technology, manufacturing, engineering technology, or another technical field, we're interested in the technical knowledge and perspective you can bring to the role.