Service Training Specialist - Level DOE

Job Information

Join a growing team leading the creation and delivery of world-class dealer service technician training for Bobcat equipment at the 44,000 sq ft Doosan Bobcat Training Center in Aurora, CO. Fully leverage the facility’s multiple classrooms, component tear-down rooms, and expansive shop – complete with a wide range of tools, simulators, and equipment. 

Role & Responsibility

Training Content Support

• Facilitate instructor-led training in-person and virtual training for dealer service technicians.
• Represent the training needs of dealer service technicians in all training activities.
• Lead and support hands-on lab workshop activities and capability assessments.
• Train dealership service technicians in the proper and safe diagnosis and repair of company equipmentcomponents.
• Develop, administer, and perform in-house training sessions as required.
• Organize and manage logistics for training events, including scheduling, resource coordination, andpreparation of training materials.
• Provide follow-up support to learners and escalate complex issues to senior trainers.
• Collect, analyze, and report on training metrics to evaluate program eff ectiveness and recommendimprovements.

Training Content Development

• Create training content based on comprehensive Doosan Bobcat technical and design resources.
• Lead the creation of visual training aids (animations, videos, diagrams) and hands-on aids (component cut-aways, wiring boards).
• Work with developers and vendors to manage the creation of assigned computer based training modules.
• Collaborate with subject manager experts to gather and prioritize content to include in training.
• Collect and organize feedback from training participants to refi ne and enhance content and deliverymethods.
• Implement assigned projects and training content, ensuring alignment with organizational goals andstandards.

Cross-Functional Collaboration

• Collaborate with global Service Training Instructors, Engineers, and Service teams.
• Build and maintain productive relationships with engineering, product management, and service teams toensure accuracy in training content.
• Provide subject matter expertise to proofread service-related publications for accuracy and usercomprehension.
• Support data collection and reporting on learner engagement and training results.

Dealer & Customer Engagement

• Represent Bobcat at field events, dealer open houses, training sessions, and trade shows.
• Travel to dealerships and field locations to gather insight on learning gaps and evolving needs.
• Foster peer-to-peer knowledge sharing and best practices across the dealer network.

Industry & Competitive Insight

• Stay current with industry trends, competitor offerings, and emerging training technologies.
• Provide thought leadership within the learning domain and integrate continuous improvement into all training efforts.
• Travel to dealerships and field locations to gather insight on learning gaps and evolving needs.

Job Requirement

• We value skills gained through both education and experience. Applicants may qualify with a Bachelor’s degree in a related field (business, engineering, education, or technical training) or or with two additional years of relevant professional experience in accordance with applicable law.
• 0–7 years of experience in maintenance, repair, or technical training (internships or hands-onexperience within an industrial or manufacturing environment are a plus).
• Strong facilitation and instructional delivery skills.
• Strong technical aptitude and problem-solving skills.
• Basic understanding of equipment maintenance and troubleshooting.
• Good communication and organizational skills.
• Travel: Willingness to travel 30–60% based on business needs and location.